FAQ

The TellCulvers Customer Satisfaction Survey is designed to collect feedback from customers to help improve food quality, service, and overall restaurant experience.

Here are answers to the most common questions about the survey, rewards, and participation.

TellCulvers Survey – Frequently Asked Questions

TellCulvers Survey – Frequently Asked Questions (FAQ)

  • Question: What is TellCulvers?

Answer: TellCulvers is the official customer feedback survey by Culver’s. It allows customers to share their opinions about their most recent visit to a Culver’s restaurant. The survey helps Culver’s identify areas of improvement and maintain high quality service.

  • Question: How do I take the TellCulvers survey?

Answer: You can complete the survey in two ways:

Online:

  1. Visit www.TellCulvers.com
  2. Enter your 18-digit survey invitation code from your receipt
  3. Answer all survey questions honestly
  4. Receive your validation or promo code at the end

By Phone:

  • Call (800) 984-8186 after your visit
  • Enter your survey code and answer all questions
  • Receive a redeemable validation code
  • Question: Who can participate in the survey?

Answer: To be eligible:

  • You must be 13 years or older to take the survey
  • You must be 18 years or older to redeem a reward
  • Only residents of the United States, Canada, or the United Kingdom can participate
  • A valid receipt with a survey invitation code is required
  • Culver’s employees and their immediate family members cannot participate
  • Question: How long does the survey take?

Answer: The survey is short and simple. Most customers can complete it in about 5 minutes.

  • Question: What rewards can I get from TellCulvers?

Answer: After completing the survey, you may receive:

  • Free ice cream or frozen custard
  • Free dessert or cake item
  • Discount coupons for meals
  • Special offers for future orders

Rewards vary by location and offer, and the validation code is required to redeem them.

  • Question: How do I redeem my reward?

Answer:

  • Write the validation code on your receipt
  • Present the receipt at a participating Culver’s restaurant
  • Redeem the reward before the expiration date
  • Each reward is one-time use only
  • Question: Can I use someone else’s survey code or receipt?

Answer: No. Each receipt and survey code is unique and must match the purchase made by the participant. Using someone else’s code is not allowed and may result in disqualification.

  • Question: How many times can I take the survey?

Answer:

  • Each receipt is valid for one survey entry only
  • A maximum of 5 survey entries per person per month is allowed, provided each entry has a new receipt
  • Question: What should I do if my survey code doesn’t work?

Answer:

  • Double-check that you entered the 18-digit code correctly
  • Ensure your receipt is within the valid time frame
  • Contact Culver’s customer service at (800) 984-8186 if the problem persists
  • Question: Can I get my reward if I lose my receipt?

Answer: No. A valid receipt with the survey code is required to redeem rewards. Lost or damaged receipts cannot be replaced.

Conclusion

The TellCulvers survey is fast, easy, and rewarding. By participating, you help Culver’s improve its services while earning free desserts, ice cream, or discount coupons.

Make sure your receipt is valid, enter the survey code correctly, and enjoy the rewards on your next visit.